You are welcome to return any unwanted items to us (providing they are unused and in their original packaging) within 30 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.
Return Policy
- Returns accepted for 30 days
- Free return shipping
- No restocking fee
- No final sale items
*Items returned in non-saleable condition such as -
- Unsealed
- Swatched/Used (with exception of damaged or faulty items)
- Relabelled
- Refiled
- Pierced
- Partially missing items/threshold based GWPs/Exclusive Sets
Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this.
If you have a complaint or concern with service received or a product purchased, please contact us on hello@ellaora.com and we'll do our best to help.
If you have a complaint or concern with service received or a product purchased, please contact us on hello@ellaora.com and we'll do our best to help.